Shipping

Ordering an item from Gemstone Emporium? We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to all international destinations, so be sure to check your local restrictions if outside Australia.

Delivery Time

When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form sent to you. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail.

Calculating Cost

Shipping costs for orders from Gemstone Emporium depend upon the method and option you choose, as well as where the delivery will be.
Items purchased under $500.00 will be shipped FREE via standard shipping to international destinations.Purchases over $500.00 will be shipped FREE via Fedex,UPS.Australian orders will be shipped FREE via registered or express post. You may return most new, unopened items sold and fulfilled by Gemstone Emporium within 7 days of delivery for a refund less a 20% restocking fee. We will also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.).
Items that are opened or returned more than 7 days after delivery will receive a partial refund. See our Refunds section for more details.

Critical Specifications

All Details are correct at time of listing. Manufactutrers specifcations may change without notice. Critical aspecs should be checked by before shipping.

General Returns Policy

You may return new, unopened items sold and fulfilled by Gemstone Emporium within 7 days of delivery for a full refund. Items should be returned in their original packaging. We will also pay the return shipping costs if the return is a result of our error. Just email Joseph Dance at joedance@gemstoneemporium.com, and we will guide you through the process and even supply you with a return mailing label you can print out.

Partial Refunds

Partial Refunds will be issued for the following items:
Any item that is returned more than 7 days after delivery.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.
To find out more about how refunds are calculated, visit our Refunds section.

Orders Returned After 30 Days

Orders that were delivered more than 7 days ago will not be eligible for return. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, (be sure to include the packing slip in the box), and ship the order to:

Returns Officer
Joseph C Dance 8 o&apro;hanlon cr.

Mount Julian,Queensland,Australia

4800.
Exchanges

If you received a faulty item and need to exchange it for the same item, email Joseph Dance to request a replacement. If you would like to exchange an item for a different one, please return the original item to our Returns Center (you will be refunded your original purchase price once we receive the item and it meets our returns inspection) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it may take 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by checking the email that will be generated.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within Australia.International returns,please contact returns officer so Joseph can discuss this with you.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we&apro;ll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

Refunds

We can process returns and refunds only for items directly purchased from and fulfilled by Gemstone Emporium. If you just need to return an item, email Joseph at our Returns Center.

How and When Refunds Are Processed

We will notify you via e-mail of your refund once we&apro;ve received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.

How Refunds Are Calculated

The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label from our site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:

• Any unopened item or item in original condition that is returned more than 7 days after delivery: 80% of items price.
• Any item that has obvious signs of use: 50% of items price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of items price.

If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us

at joedance@gemstoneemporium.com